6. Responding to the Report of Anti-Social Behaviour

Anti-Social Behaviour Procedure
Closed7 Jun, 2024, 09:00 - 5 Jul, 2024, 17:00
6.1

Once a report of ASB is received the responsible investigating officer will assess the risk of the case. The risk will be assessed using a range of information and will be based upon:

  • The information provided by the victim/complainant
  • The triage risk assessment task within the CX ASB case – where victims answer yes to 2 out of the 3 questions asked a full risk assessment should be completed to fully ascertain and understand the level of risk (A risk assessment template is available at Appendix 1). The outcome of the risk assessment may require actions, such as:
    • Referrals for additional support
    • Liaison with external agencies, including discussion and/or implementation of Risk Management Plans
  • Additional information Connexus holds on the victim/complainant
  • Additional information Connexus holds on the alleged perpetrator
  • Additional information known to Connexus from partner agencies and partnership forums, such as Multi Agency Tasking And Co-ordination (MATAC) or Multi Agency Risk Assessment Conference (MARAC)
6.2 Any case assessed as high risk must be responded to within 1 working day. All other cases have a 3 day response time.
6.3 Where a crime has been committed, the investigating officer should advise and encourage the complainant to report the incident to the police.
6.4  There may be occasions where is it appropriate for the investigating officer to make a report to the police themselves, such as instances of criminal damage to Connexus property. The officer should seek guidance from their manager in such circumstances
6.5   The investigating officer should advise the complainant of the next actions they will be taking and any actions required by the complainant themselves, such as completion of diary log sheets or use of Noise App. The agreed actions should be recorded within the ASB case. Where the actions have been agreed verbally, it is good practice to confirm these in writing by either letter or CX email communication to the complainant.
Non-Tenant Perpetrators
6.6 There may be occasions where complaints are made regarding an alleged perpetrator who is not a resident of Connexus. In such circumstances Connexus will be unable to consider any potential tenancy enforcement against such individuals.
6.7   Connexus will consider any other appropriate action that could be taken along with signposting and supporting the complainant to access and work with other partner agencies who may be able to investigate and support further action to resolve the matter (please see section 12 of this procedure ‘Partnership Working’).

 

 


 


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