Housing and Support Strategy 2021 - 2024
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Housing and Support Strategy 2021 - 2024
Connexus are writing their new Housing and Support strategy for 2021 – 2024, which follows on from their previous Housing Strategy 2018-21. This strategy takes a more rounded approach as it includes supported housing services and looks at how we will shape our overall service for customers.
The Connexus Corporate Plan 2020-2023, sets out that we are more than just a provider of housing; we are committed to the delivery of housing and to the wider role of other related services in our communities. We offer these core services within our Herefordshire and Shropshire geography, and will expand current services and hubs to ensure our communities are great places to live.
The Corporate Plan also states that by the end of 2023, Connexus will be firmly established as the rural housing provider of quality affordable homes within Herefordshire and Shropshire, with a skilled and motivated workforce delivering high quality services and actively working in partnership with our local authorities.
The table below shows our planned objectives to meet our priorities set out in the Corporate plan and how we believe we can measure them.
What do you think:
- Are our key objectives the right ones?
- What would success look like to you?
Please click on make a response, choose a chapter and and tell us your thoughts. Choose each chapter in turn to comment on each priority, or just pick the ones that matter the most to you. Or if you don't want to do this online, you can call us on 03332 31 32 33 and ask for Jacqui Gears who will be able to support you and gather your feedback. Either way, we really want to hear from you. We really want to know if our strategy and objectives make sense, and if they focus on what matters to you, our customer.
Corporate Plan Priority |
Suggested key objectives |
Suggested measures of success |
Customer Focus
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Independent Living Service model fully defined and prepared for the national digital telephony upgrade;
Prevention Services reviewed in line with customer expectation and number accessing services increased; |
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Hub-based operating model adopted;
Self-Service functionality available via Customer Portal;
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General needs re-let time at 20 days with customer satisfaction above 92%.
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Our People |
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Role competency matrix and associated training plan in place;
Speak –up survey results that confirm that colleagues feel that they have the right knowledge and tools to do their jobs.
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One Connexus |
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Cx system fully implemented to deliver key processes and drive efficiency;
Customer Portal live
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Commitment to Communities
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Neighbourhood Plans in place for at least 60% of our communities;
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Up to 20 units of accommodation available for Housing First initiatives;
Dispersed supported accommodation model developed;
Shropshire Domestic Abuse service plan fully funded.
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Well Governed, Resilient and Financially Sound
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20 day re-let time across all tenures;
Less than 2% current tenant rent arrears;
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Service Charge approach aligned across Connexus for both tenants and leaseholders.
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Supported housing will deliver minimum 10% overhead payment and 8% surplus on a whole service basis;
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