Customer Focus

Corporate Plan Priority

Suggested key objectives

Suggested  measures of success

Customer Focus

1. We will deliver services that enhance the lives of our customers, promoting security of tenure and personal independence;

Independent Living Service model fully defined and prepared for the national digital telephony upgrade;

Prevention Services reviewed in line with customer expectation and number accessing services increased;

2. We will deliver services directly into our communities, expanding our support services and customer hubs, and flexing our delivery methods to meet specific demand;

Hub-based operating model adopted;

Self-Service functionality available via Customer Portal;

3. We will ensure that our homes are in demand and easy to let.

General needs re-let time at 20 days with customer satisfaction above 92%.