Our Customer Offer - Your Thoughts?

Closeddate_range6 Jul, 2021, 9:45am - 25 Jul, 2021, 11:59pm

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Below is our Customer Offer which sets out our  customer service standards.

We would like your feedback on whether the sections on Our responsibilities and Your Responsibilities are clear enough, that they focus on the right things and if there is anything you feel we have missed that is important to you.


The Customer offer is set out in chapters - 

  • Our Approach 
    • This is how we deliver our services and what you can expect from our staff. 
  • Our Responsibilities 
    • This is what we will deliver and how we can support you. 
  • Your Responsibilities 
    • This is how and when we expect you to talk with us and how you treat your home and our staff.
  • Involvement 
    • This offers ways you can challenge and ask questions about our performance and service delivery. 

Please click on each chapter under Contents on the right hand side of this page for more detail.

From there you can click on make a response and tell us your thoughts. Comment on each chapter or just pick the ones that matter the most to you. If you don't want to do this online, please call us on 03332 31 32 33 and ask for Simone Mansbridge who will be able to support you and gather your feedback. Either way, we really want to hear from you.

By telling us your thoughts, we can be assured that our service standards focus on what matters to you, our customer and that if we do what these say, that you will get the service you want.