Our Approach

Our Approach

At Connexus we’re focused on our customers, we take great pride in, and are passionate about delivering excellent service.  Our values underpin our approach to delivering our core principles:

• Work on what matters to the customer, understanding that one size doesn’t fit all
• Understand what our customers want from our services and use this knowledge to shape our service delivery
• Work as one team, seeing our organisation as one system from the beginning to the very end

At all times you can expect our colleagues to:

• Be polite, helpful and professional
• Do what they say they will do and deliver their promises
• Listen carefully to you and take ownership of problems, making it clear what can or can’t be done and by when
• Deal with sensitive matters in an appropriate, tactful and considerate manner
• Put things right when they go wrong
• Keep you informed about issues related to your home or tenancy
• Record and protect the information held about you in line with current Data Protection legislation

We want to make it easy for you to contact us:

We have numerous ways for you to get in touch with us, access our services and provide us with feedback including online, via telephone, social media and face to face.

We will publish our opening times on our website and at our offices.  We will keep these under review to ensure they meet the needs of our customers.